POLICIES

PAYMENT

Payment for your order (including any applicable sales tax, handling and/or shipping charges) must be received before an order is processed. Onurth accepts VISA, Mastercard, Discover, American Express and Paypal. Payment will be debited and cleared from your account before your goods are shipped.

SHIPPING METHODS
We ship USPS Priority Mail with delivery confirmation. We offer FREE ground shipping in the continental US on all orders over $75 via USPS Priority Mail. Orders are dispatched from our NY location within 1-4 days of receipt, and shipping times can vary. Arrival date depends on the USPS. Please note any special shipping instructions or requests in the "comments" section of the checkout page.

INTERNATIONAL ORDERS
International orders ship with USPS First Class Mail International with delivery confirmation. The time in transit is typically 7-10 days but varies depending on country.

TELEPHONE ORDERS & EXPEDITED SHIPPING
If you require expedited shipping for your order please make a phone order by calling 845.430.4714 and note what type of shipping you would like. Please give the requested arrival date and Onurth will research the fastest means of shipping to get your order to you on time.
 
ORDER STATUS
At Onurth we strive to get you your orders as quickly as possible. Please be certain of your contact information when placing an order (i.e., Phone Number and Email Address) so that we may contact you promptly if there is an issue with your order. Upon submitting your order you will receive an email confirming your purchase. For up to date information on your purchase we recommend emailing Onurth at orders@onurth.com. If changes need to be made to your order please email us as soon as possible and we will do our best to accommodate your requests.

RETURNS
At Onurth our goal is to have happy, healthy customers who are satisfied with their purchases. If a product isn't working working for you, allow us to recommend a different one that may better suit your skin's needs.  If for any reason you are unhappy with your purchase from Onurth please send an email with your order number and explanation to returns@onurth.com. Upon approval you may ship your items within 14 days of purchase to:

Onurth Skincare
726 Union Street
#3
Hudson, NY 12534

*Please include a copy of your receipt with this shipment.

Shipping fees for returns and exchanges are the responsibility of the customer. Shipping and handling charges are non-refundable. Refunds will not be issued unless an item was incorrectly shipped or damaged in transit. 

ITEMS ON BACKORDER
At Onurth we do our very best to ensure that all of our products are in stock and ready for you but our main priority that they are fresh and of high quality and therefore do not stock large quantities of many of our products. If an item has become unavailable upon ordering you will receive an email with an expected replenishment date. We will do our best to accommodate your needs and get you your product as soon as mother nature will allow it!

SALES AND DISCOUNT CODES
Onurth often issues discount codes to customers that can be used at our online store. Discount codes must be entered on the checkout page in order to receive a discount. Expired coupon codes will not be accepted. Coupon codes and other sales may not be combined unless specifically noted. Coupon codes do not apply to gift sets or facial kits as they are already discounted.
 
SITE SECURITY
Credit Card payments made via www.onurth.com are transferred to our processing agency via Paypal's secure server via an encrypted 
format. Onurth does not store account numbers or share your personal data with any other entity.

WARRANTIES AND LIABILITIES
Onurth uses organically grown ingredients but we have not yet been certified as an organic product line in accordance with USDA standards. The information provided on our website, labels, and any other printed material is for educational purposes only. The statements on our website, labels and other printed material have not been evaluated by the food and drug administration. Information provided by Onurth and Onurth products in general are not intended to treat, diagnose, cure or prevent any disease. Please check label ingredients to avoid allergic reactions. Each individual product has a limited shelf life as listed on our site. This shelf life may be lessened or extended dependent on batch and/or customer care. It is the customer's responsibility to store products in a cool, dry space out of direct sunlight. Onurth products are meant for external use only and our company and/or founders will not be held accountable for improper use of any items purchased or received from Onurth.