Policies

PAYMENT

Payment for your order (including any applicable sales tax, handling and/or shipping charges) must be received before an order is processed. Onurth accepts VISA, Mastercard, Discover, American Express and Paypal. Payment will be debited and cleared from your account before your goods are shipped.

SHIPPING METHODS

Upon placing your order, you may choose between UPS and USPS shipping methods. Orders are dispatched from our NY location within 3-4 days of receipt (usually on the day of receipt), and shipping times can vary depending on methods chosen and ship to location. Free Shipping is offered for orders in which the subtotal (after any discounts) reaches $75. The Free Shipping method is generally USPS but depending on order weight could be shipped UPS. If you require UPS shipping you must choose and pay for this option.

International shipping is set at a flat rate of $20 for First-Class.

FOR EXPEDITED SHIPPING PLEASE FOLLOW THE INSTRUCTIONS BELOW FOR PLACING AN ORDER BY PHONE.

ORDER STATUS

At Onurth we strive to get you your orders as quickly as possible. Even though most orders are shipped out the same day, please allow up to 4 business days for your products to leave our NY location. If you require expedited shipping please follow the instructions below for placing an order by phone. Please note any special shipping instructions or requests in the "comments" section of the checkout page. Please be certain of your contact information when placing an order (ie Phone Number and Email Address) so that we may contact you promptly if there is a problem with your order. Upon submitting your order you will receive an email confirming your purchase from Onurth Organic Skincare within which is a link to check the status of your order. For up to date information on your purchase we recommend emailing Onurth at orders@onurth.com. If changes need to be made to your order please email us as soon as possible and we will do our best to accommodate your requests.

RETURNS

At Onurth our goal is to have happy, healthy customers who are satisfied with their purchases. If one product isn't working up to your standards, then allow us to recommend a different one that may better suit your skin's needs. If for any reason you are unhappy with your purchase from Onurth please send an email with your order number and explanation to returns@onurth.com. Upon approval you may ship your items within 14 days of purchase to:

Onurth Organic Skincare
PO Box 161
Elizaville, New York 12523

*Please include a copy of your receipt with this shipment.

Returns received without prior approval will not be accepted. Shipping fees for returns and exchanges are the responsibility of the customer. Shipping and handling charges are non-refundable. All returns will be issued a store credit for use at www.onurth.com or an approved event location. Refunds will not be issued unless an item was incorrectly shipped or damaged in transit. Credits may be used towards items other than Onurth products that are available for limited times at specified events. Returned items cannot and will not be resold. It is our goal to make you a happy customer and hope you understand that we cannot issue refunds. All returns will be credited as a coupon code for use at any time.


ITEMS ON BACKORDER

At Onurth we do our very best to ensure that all of our products are in stock and ready for you - Our main priority however, is product freshness and quality and therefore do not stock large quantities of many of our products. If an item has become unavailable upon ordering you will receive an email with an expected replenishment date. We will do our best to accommodate your needs and get you your product as soon as mother nature will allow it.

TELEPHONE ORDERS & EXPEDITED SHIPPING

If you prefer to place your order over the phone please click here and complete the form in full. If you require expedited shipping for your order please complete the phone order request form and note what type of shipping you would like. Please give the requested arrival date and Onurth will research the fastest means of shipping to get your order to you on time.

SALES AND COUPON CODES

Onurth often issues coupon codes to customers that can be used at our online store. Coupon codes must be entered on the checkout page in order to receive a discount. Expired coupon codes will not be excepted. Coupon codes and other sales may not be combined unless specifically noted. Onurth reserves the right to void a coupon code at any time. Coupon codes do not apply to gift sets or facial kits as they are already discounted.

SITE SECURITY

Credit Card payments made via www.onurth.com are transferred to our processing agency via Paypal's secure server via an encrypted format. Onurth does not store account numbers or share your personal data with any other entity.

WARRANTIES AND LIABILITIES
Onurth uses organically grown ingredients but we have NOT yet been certified as an organic product line in accordance with USDA standards. The information provided on our website, labels, and any other printed material is for educational purposes only. The statements on our website, labels and other printed material has not been evaluated by the food and drug administration. Information provided by Onurth and Onurth products in general are not intended to treat, diagnose, cure or prevent any disease. Please check label ingredients to avoid allergic reactions. Onurth and its founders will not be held accountable for allergic reactions, injury, illness or death as a result of using these products. Please note that all Onurth products are made in a facility in which nuts and various herbs including Chamomile are present. For a detailed list of these ingredients please email qualitycontrol@onurth.com. Each individual product has a limited shelf life as listed on our site. This shelf life may be lessened or extended dependent on batch and/or customer care. It is the customer's responsibility to store products in a cool, dry space out of direct sunlight. Customers should not allow non-sterile objects such as fingers, spatulas, water, etc to come in contact with products. Onurth is not responsible for the misuse of any Onurth product. Onurth products are meant for external use only and our company and/or founders will not be held accountable for improper use of any items purchased or received from Onurth.